FAQs

Latest Questions

1. I have forgotten my password. How to retrieve password?

   To retrieve your password, enter the registered email address, then click Forgot. An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue and enter details accordingly to recover password. If you do not receive this email, make sure to check your junk mail folder.

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2. How do I update my email address/login and password?

   Go to MyAccounand under Account information you can Edit your email address and password enter "Save".

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3. Is it necessary to have an account to place an order on Dawaibazar?

   No, you do not necessarily need an account with us to place an order. You can order as a guest by just providing your valid email address for correspondence. However, we highly recommend that you do create a Dawaibazar account. This will allow you to have a track record with us regarding all your orders.

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4. How do I check the current status of my orders?

   You can review the status of your orders and other related information in the 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of the orders you have placed with us. To view the status of a specific order, click on the "view order" option below the particular order.

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5. How do I know my order has been confirmed?

   Once your order is placed and confirmed, you will see a confirmation page displaying a unique Order ID, shipping address with the estimated date of delivery. In addition, you will receive an email & SMS confirming your order details. Also, if you place COD order then you may receive a COD confirmation call from our executive to ensure the dispatch of your COD order on time.

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6. What are the different modes Of Payment?

   You can use any one of the following payment methods:

   • card (All Credit or Debit cards)
   • Wallets 

   Airtel Money
   

   Freecharge PayLater | UPI | Wallet
   

   HDFC Bank - PayZapp
   

   Jio Money
   

   Mobikwik wallet
   

   OLA Money

   Paytm
   

   PhonePe/BHIM UPI
   

   YES PAY Wallet

   • Netbanking (All Major Banks)
   • UPI IDs

   Google Pay

   PhonePe

   BHIM

   Paytm

   Amazon Pay

   WhatsApp

   Any UPI ID

   • Cash on Delivery (Available for selected products and pincodes)
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7. What are the Cancellation Policy?

   The customer can cancel the order for the product directly by logging in dawaibazar account till we ship it. Orders once shipped cannot be cancelled.

   After shipping if a customer still don’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.

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8. I have changed my mind and would like to retain the product. What do I do?

   Please mail us to cancel your return request and we will do the needful.

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