Return and Cancellation Policy
At Dawaibazar, we strive to provide our customers with quality healthcare products and a reliable shopping experience. Please read our Return and Cancellation Policy carefully before placing an order on our website.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched. Please contact our customer support team as soon as possible and provide your order number.
- Orders that have not been processed or dispatched may be eligible for cancellation.
- Once an order has been dispatched, cancellation may no longer be possible.
- Prescription medicines and regulated products may be subject to additional restrictions.
2. Return Eligibility
Due to the nature of pharmaceutical, healthcare, and personal care products, returns are subject to applicable laws, product-specific conditions, and verification by our team.
Return requests may be considered in the following situations:
- You received a damaged product.
- You received an incorrect product.
- You received a defective product or a product with a verified quality issue.
- The product was expired at the time of delivery.
- The delivered product does not match your order details.
3. Non-Returnable Products
For safety and hygiene reasons, certain products may not be eligible for return or exchange, except where required by applicable law or where a verified product or delivery issue applies.
- Opened or used medicines and healthcare products.
- Products requiring special storage or temperature control.
- Personal hygiene products or sealed items whose seals have been broken.
- Products specifically identified as non-returnable on the product page.
4. Damaged, Defective, Expired, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please contact our customer support team promptly after delivery. Provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.
Our team will review your request and inform you of the available resolution. Depending on the circumstances, this may include a replacement or refund, subject to verification and applicable law.
5. Refund Policy
If a refund is approved, it will be processed using the original payment method wherever possible. If the original payment method cannot be used, an alternative method may be arranged where permitted.
The time required for the refund to appear in your account may vary depending on your bank or payment provider. Our support team will communicate the applicable refund details after approval.
6. How to Request a Return or Cancellation
To submit a return, refund, or cancellation request, please contact us through our Contact Us page and provide the following details:
- Your order number.
- The name and contact details used when placing the order.
- The reason for your request.
- Supporting photographs or other relevant information, if applicable.
7. Delivery and Refused Orders
If you notice visible damage or a delivery discrepancy, please report it to our support team as soon as possible. Refusing delivery or returning a shipment does not automatically guarantee a refund. Each request will be reviewed under this policy and applicable law.
8. Policy Updates
Dawaibazar may update this policy from time to time to reflect changes in our services, product requirements, or applicable laws. Updated terms will be published on this page.
9. Contact Us
If you have questions about our Return and Cancellation Policy or need assistance with an order, please visit our Contact Us page.
