Privacy Policy

Last Updated: October 22, 2026

1. Information We Collect

When you visit or shop on Dawaibazar, we may collect the following categories of information:

Personal Information

• Your name and contact details.
• Email address and mobile number.
• Billing and shipping address.
• Account login details and account preferences.
• Information you provide when contacting customer support.

Order and Transaction Information

• Products purchased, quantities, and order history.
• Order numbers, delivery details, and order status.
• Payment status and transaction references.
• Refund, cancellation, and return information.

Technical Information

• IP address and browser type.
• Device information and operating system.
• Pages visited and interactions with our website.
• Cookies and similar technologies used to operate the website.

We collect only the information reasonably necessary for the purposes described in this policy and as permitted by applicable law.

2. How We Use Your Information

Dawaibazar may use your information to:

• Create and manage your customer account.
• Process, confirm, pack, ship, and deliver your orders.
• Process payments, refunds, returns, and cancellations.
• Send order confirmations and important service notifications.
• Respond to your questions, complaints, and support requests.
• Improve our website, products, services, and shopping experience.
• Prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintain business records and comply with legal obligations.
• Send promotional communications where permitted by law and, where required, with your consent.

3. Medicines, Health Products, and Sensitive Information

Dawaibazar offers products across categories such as hair care, baby care, bath and spa, eye and oral care, beauty and skincare, hand and foot care, and other personal care products. Depending on the products offered, certain items may be medicines or health-related products.

We do not ask customers to provide medical information unless it is necessary for a specific service or transaction and is lawfully collected. If you voluntarily share health-related information with us, we will handle it in accordance with applicable privacy laws.

Please avoid sharing unnecessary medical details through general contact forms, emails, or customer support messages.

4. Payment Information

Payments may be processed through third-party payment service providers. Depending on the payment method, you may be redirected to a payment provider's website or payment interface.

Payment providers process payment information according to their own privacy policies and security practices. Dawaibazar may receive transaction confirmations, payment status, and reference numbers needed to manage your order.

We do not intend to store complete payment card details on our website unless this is specifically supported by a compliant payment arrangement.

5. Sharing of Information

We do not sell your personal information as a standalone customer database. We may share relevant information with trusted parties when necessary to operate our business, including:

• Delivery partners: To ship and deliver your orders.
• Payment providers: To process payments and refunds.
• Technology providers: To host, maintain, secure, and support our website.
• Customer support services: To respond to your requests.
• Analytics and marketing providers: To measure website performance and support permitted marketing activities.
• Government or legal authorities: When disclosure is required or permitted by applicable law.

We expect service providers handling personal information on our behalf to protect it appropriately and use it only for authorized purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make shopping easier and improve website performance.

These technologies may be used to:

• Keep products in your shopping cart.
• Maintain your session and account preferences.
• Support website security and fraud prevention.
• Understand website usage and performance.
• Support advertising and marketing where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, login sessions, or other website features.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. You should use a strong password and keep your account credentials confidential.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, provide customer support, maintain required business records, resolve disputes, and comply with applicable law.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails or marketing messages.
• Raise a complaint or submit a privacy-related request.

To exercise an applicable right, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, delivery services, or other external platforms. These websites operate under their own privacy policies.

Dawaibazar is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website is intended for use by customers who are legally permitted to make purchases. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

12. Marketing Communications

Where permitted by law, we may send updates about products, offers, promotions, and services. You can opt out of promotional communications by using the unsubscribe option, where available, or by contacting our support team.

Even if you opt out of marketing communications, we may still send essential messages about your orders, account, payments, delivery, or other important service matters.

13. Privacy and Applicable Law in India

Dawaibazar aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

The handling of personal information will depend on the applicable legal requirements, the nature of the information, and the services provided. Where required by law, we will provide appropriate notices, obtain consent, and support applicable rights and grievance procedures.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.

15. Contact Us

Thank you for trusting Dawaibazar. We value your privacy and strive to provide a safe and reliable online shopping experience.